Crescent Homes is a registered builder under Tarion and our goal is provide the warranties on the product that our customer is buying, making sure your investment in our product is safeguarded.
Your Warranty Certificate was given to you at the time of your Pre-Delivery Inspection during which you listed any deficiencies in your home prior to moving in.
We make every effort to correct any noted deficiencies within the first few weeks, and will revisit you to have the form signed, which signifies your acceptance of our completions/repairs. It is in your interest to have this form fully completed since it will have to be processed through our office and sent to Tarion.
Crescent Homes warrants your home against defects in workmanship and material for a period of ONE YEAR starting on your Closing Day. You will have TWO (2) formal opportunities to request Warranty Service in your first year of occupancy:
To register online, you will need your Certificate of Completion & Closing (CCP form), which we provide to you at your PDI. For further instructions on how to register for Tarion’s MyHome Portal, please click the link above.
Upon receiving your Warranty Service Request we will contact you to schedule one or more service appointments. In order to complete the warranty work in your home, Tarion has established a CUSTOMER SERVICE STANDARD for Builders in Ontario. By adhering to this Standard, Crescent Homes will ensure that warranted items are being addressed within a reasonable time frame, while balancing your needs with the needs of our other Homeowners.
All questions relating to appointment scheduling, the nature of work being performed, or the status of repairs should be directed to your Warranty Service Administrator. Tarion allows a period of 120 days to address the items listed on a statutory warranty form and requires Homeowners to permit access to the home during regular business hours to perform repairs. If you are not satisfied with the condition of a repair following service, please contact our Warranty Service Office and we will gladly review the repair of the item.
The following items are warranted against defects in workmanship and material for a period of TWO YEARS starting on your Closing Day:
If you experience a problem with any of the above-noted items during your first two years of occupancy, please report it to us immediately, as these generally constitute an “emergency” repair.